Accessing the information we hold about you
If you would like to know what personal data we hold about you, you can request this by making a subject access request.
This request can be made verbally, but it is helpful if you make the request in writing. You can send us a letter, but we do provide a form to make this easier. This helps us to verify your details, determine if any specific areas are to be searched and create a record of your request.
Submit a Subject Access Request Online
If you are asking a solicitor or similar to contact us on your behalf, they must include a letter of authority signed by you.
When you contact us we ask you to provide 2 official forms of identity to verify who you are, your date of birth and your address. Examples of acceptable identification are:
- Current household bill such as council tax or utility bill
- Driving licence
- Birth certificate
You can email your request to [email protected] or post it to:
Data Protection Officer
7 Bell Yard
If you make a request electronically, we will try to provide the information in a commonly used electronic format, unless you request otherwise. If the record is too large to send electronically we will contact you.
We will keep copies of your subject access request for 12 months to allow for any appeal or complaint unless we are required to keep it longer for another lawful reason.
We are obliged to respond within 1 month (30 calendar days) from the day we receive your subject access request.
If your request is complex we may extend this by an additional 2 months but we will tell you if this applies.
We do try to respond as promptly as we can.
There may be occasions when we have to clarify information with you and if we do this, we may need to extend the timescale. If this is the case, we will tell you.
If you are requesting a second or further copy of the information we have already sent to you, there is a charge. This will be calculated and we will tell you about this before we continue processing your request.
We will not be able to provide you with these copies until the charge has been paid.
If the scope of your request is very wide we may contact you to discuss this.